|
Services:
Guaranteed System Resolution
This
service follows Needs Analysis.
If the service involves a
Macintosh that we have not worked on before and is not brand
new, System
Diagnostic and General Maintenance
is also required.
Purpose
of the Service
To ensure that your entire Macintosh system will run
reliably and as specified.
Benefits
That You Receive
Complete details of the service, including hardware and
software to be obtained and installed.
Option for us to order any required hardware or
commercial software for you.
Procurement of all required free web-resident
applications, updaters, and utilities.
All setups, hardware integration, and software
installations.
System configuration and customization.
Backup CD that mirrors the installation and
configuration.
60-day Warranty
Process
Preparation
Based on a prior Needs Analysis, we discuss the best
options for your specific needs.
A set of shared expectations is developed. It includes a
list of all components needed for the job, including any
hardware, software, or services that need to be acquired.
Fees are quoted based on the shared expectations and the
value of the service to you.
A date and time is set for an on-site visit.
You are advised to back up any software or data that are
on the system.
A service order is prepared, signed by you, and returned
to us
If hardware repairs are required, we engage a reliable
vendor or technician.
If new hardware or commercial software is required, it is
ordered.
We acquire any required free, web-resident software
updates.
You assemble required original installer disks and any
corresponding serial numbers.
You assemble passwords and configuration information for
your on-line service providers.
You arrange for uninterrupted access to the system during
the on-site service.
On-Site
Service
Hardware setups and integration.
Full set of clean software installations
Configuration and customization
Data transfer (e.g., files, bookmarks, email, address
books, Palm data)
Creation of backup CD
|
