System Diagnostic &
General Maintenance
Needs Analysis
Guaranteed System Resolution
System Tune-up
Targeted Software Installation
Just-in-Time Support
















Services: Just-in-Time Support

 

This service is designed to provide answers for pressing questions for current MacResolutions clients using a system we have worked on.

 

Purpose of the Service

To resolve specific information or training issues. (e.g., "How do I share files?, Open attachments? Turn on fax receive?)

To resolve easily adjustable technical problems not covered under warranty.

 

Benefits That You Receive

Answers to questions and problems when you need them.

Fixed, per-incident cost structure (not including toll calls).

No charge if the issue is not resolved.

 

Service Process

Preparation

Enroll in the service by signing a service order and paying for a minimum subscription of three incidents.

 

Process

You clearly describe the issue via phone, email, fax, or, in person if we are at your site.

We do our best to provide the solution.  


MacResolutions
3790 El Camino Real, #2005
Palo Alto, CA 94306

650-565-8120
info@macresolutions.com

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©2001, Fred Balin, MacResolutions
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