System Diagnostic & General Maintenance Needs Analysis Guaranteed System Resolution System Tune-up Targeted Software Installation Just-in-Time Support		Services: System Diagnostic & General Maintenance   This service is required when working on one of your systems for the first time.   Purpose of the Service To identify any hardware problems. To resolve problems though comprehensive maintenance and specific reconfiguration. To clearly isolate any remaining problems as due to bad installed software. To obtain complete data on your system. To make recommendations for next steps.   Benefits That You Receive Resolution to system problems, unless caused by hardware; elements outside your system, such as servers or Internet Service Providers; or bad system or application software. Optimal system performance from your current hardware and installed software.   Service Process Preparation You describe any problems, recent changes, unusual events, and key system components. The purpose and goals of the service are discussed. Fees and payment terms are quoted. A date and time is set for an on-site visit. You are advised to back up any software or data that are on the system. If you choose to backup, it is completed before the on-site visit. You arrange for uninterrupted access to the system during the on-site service. A service order is prepared, signed by you, and returned to us.   On-Site Service Hardware Diagnostics Includes logic board components; disk drive mechanics and media; peripheral chain. Software Diagnostics and General Maintenance Includes hard disk drivers and directories; viruses; file fragmentation; invisible desktop files; damaged resource forks; corrupted fonts; Parameter RAM; and Power Manager. Reconfiguration Includes problematic System Folder items and other elements of your system.   Follow-up Options Targeted Software Installations Needs Analysis and Guaranteed System Resolution
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