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MacResolutions Testimonials
Dan Bellack
Principal, Bellack
Consulting
Former Chairman, TFB/BBDO
"Fred Balin of MacResolutions is my "Friend in the Mac Business." And as far as I am concerned, that is the highest praise I can offer.
On those occasions when I turned to Fred for help, he was always there and always helpful. What's more, he took the time to keep in touch with me to make sure that the resolution to my problem was working for me.
In a world that is all too short on caring professionals, it is very comforting to know that Fred and MacResolutions are just a call or email away. The next next time you need help with your Mac systems, take it from a friend, call Fred."
Jim Kouzes
Chairman Emeritus, Tom
Peters Company
Co-author of The Leadership Challenge and Encouraging the
Heart
"During my tenure as chairman and CEO of the Tom Peters Company, Fred supported our Macintosh infrastructure. Fred consistently brought to his work an expert's background, care for detail, clear communications, and exceptional responsiveness.
So when our company decided to "go virtual" and move all of our professionals to home-offices, I asked Fred to personally assist me in that transition. I know that without his competence and credibility I would have not been able to reliably respond to my customers and colleagues.
Recently, I also decided to make a change in my role at the Tom Peters Company. As the co-author of four leadership books, including two bestsellers, seven assessment instruments, and several audio, video, and training programs, I wanted to devote more energy to the creative side of my work. This personal transition has generated a need for even more technical support. Naturally I called on Fred.
I continue to rely on him to help me make the right decisions and to support me in my ever-increasing quest to take advantage of new enabling technologies in my work. Fred enables me to make smooth transitions each time there is an advance in technology."
Dorothy Fadiman, Concentric Media
Academy Award nominated
documentary filmmaker
Founder of Independent Media Artists Group
(IMAGE)
"We've got an all-Macintosh media outreach office, and use our Macs all day every day. During this last year, Fred has enabled us to meet some tight deadlines by working on several of our systems when we needed skilled help in a hurry. (He makes house calls!) It's clear that Fred has a knack for implementing the right solution in each situation. Not only does he have considerable expertise in working with our older Macs, but we found him quite well-versed in the potential of the new media. In our conversations, I learned that along with his Mac skills, he's a former teacher and educational software developer. This mix of talents works remarkably well to support our evolving technological infrastructure."
Scott Brown
Scott Brown Design, Redwood City
We had been experiencing a number of irritating problems with our Macintosh systems. We also knew that we needed to upgrade and expand our capabilities.
We called Fred. He met with us, listened to our needs, evaluated our hardware and software, and provided a detailed needs analysis. He recommended appropriate software upgrades, hardware peripherals, new system configurations, and hi-speed Internet options.
We contracted for a MacResolutions Guaranteed System Resolution on all our machines. Fred steadfastly stayed with the process until all our issues--old and now--were resolved. Our current infrastructure is bigger, faster, more efficient, and more reliable thanks to Fred and MacResolutions.
Julie Woodworth
Manager Operations, CVI Medical Group, Mountain View
"Fred helped us successfully cope with a serious computing situation. One of our main Macintosh systems, containing crucial company data, suffered a severe hard disk crash. Fred responded quickly, professionally, and thoughtfully to our needs. He recognized that the drive could not be accessed via his software tools and that it needed to be removed and sent to a data-recovery specialist. We followed his advice and fortunately most of the data was recovered. Fred also replaced the damaged hard drive, reinstalled all our required software, transferred and organized our recovered data, set up an automated backup system, and trained us in how to monitor and adjust it. We feel fortunate that Fred's competence and Mac-specific knowledge were able to support us during this emergency."
Denise Apcar
Apcar Communications Group, Foster City
"The unique part of working with MacResolutions is that they develop a set of shared expectations and outcomes. Both parties come together with mutual goals and understanding before work begins. This is a highly unusual and very successful approach, because it makes the work process go very smoothly. I highly recommend MacResolutions to anyone looking for a professional approach to solving computer and technology problems."
Diane Hart
Education Consultant, Menlo Park
"It's not just the solving of the problems [that MacResolutions provides], but the sense of support. Having someone I can call and discuss my Mac problems with has been an enormous help and has reduced my sense of isolation and frustration in dealing with unreliable machines.
MacResolutions is a partner, my own personal consultant, who cares for me a whole lot more than tech support ever did.
They made me a much better
steward of my own system. I never wanted to be a systems
engineer, but I needed some training to handle my Mac well.
You helped me create a system maintenance schedule that
should identify and head off problems and deal with issues
before they become major computing catastrophes."
3790 El Camino Real, #2005
Palo Alto, CA 94306
650-565-8120
info@macresolutions.com
©2001,
Fred Balin, MacResolutions
All rights reserved.
Apple, Mac, and Macintosh are registered trademarks of Apple Computer, Inc.